Keep the software your organisation depends on secure, reliable and useful as your needs evolve.
NewRedo is a Yorkshire-based software consultancy providing software maintenance and support services for business-critical bespoke and legacy applications across the UK. Whether your software was built in-house, inherited from another supplier or has become difficult to maintain, our engineers can adopt the codebase, resolve defects, apply security updates and keep it performing as technology, user needs and your organisation evolve.
After assessing the application, its dependencies and operational risks, we create a practical maintenance and support plan. From proactive monitoring, technical support and compatibility upgrades to performance optimisation, feature development and legacy software modernisation, we reduce downtime and key-person dependency while extending the useful life and value of your software investment.
Our software maintenance services and support can encompass a huge variety of tasks, including...
Resolving bugs and errors in your software, both those reported by users and those discovered during testing.
Updating your software to keep up with changes in technology, operating systems, and other software components.
Monitoring the performance of your software and optimising it to improve its speed and efficiency.
Providing technical support to your users, answering questions and addressing issues related to the software.
Maintaining your software security by regularly checking for and applying security patches and updates to your software.
Performing regular backups, and creating a plan for you to enact in the event of a disaster regarding server or infrastructure.
Our software maintenance services help to ensure that your organisation’s software applications remain reliable, efficient, and up-to-date. We’ll assess your specific requirements, and the nature of your software, applications, or service, to identify a perfect blend of the following maintenance services, to support your systems.
Identifying and fixing errors or bugs in your various software applications or systems, to improve their performance, functionality, and usability.
Proposing and actioning changes to your software, to adapt your systems to changes in its operating environment, such as updates to the operating system, or new hardware requirements.
Improving your software’s functionality, usability and performance, or providing new features and capabilities, to ensure your software estate meets the evolving needs of your business and users.
Proactively identifying and addressing potential issues or problems with your software to ensure that your systems run consistently, and effectively, minimising downtime or other issues.
Providing technical support to your users, addressing their questions or issues related to the software, and providing training or documentation as needed.
Regularly monitoring your software for security vulnerabilities and applying security patches or updates to ensure your software remains secure.
Monitoring the performance of your software and optimising it to improve its speed, efficiency, or scalability.
Mobile applications require their own dedicated software maintenance services to tend to their unique maintenance needs, namely:
Ensuring that your mobile applications are updated to remain compatible with new operating systems and devices, and to ensure that your app continues to function and deliver as intended.
Identifying opportunities to improve the user interface (UI) and user experience (UX) of your mobile application, which may involve updating layouts, designs, and navigation elements.
At NewRedo, software maintenance services are deployed in a series of stages, to ensure the needs of your users are met each step of the way, and to set up your service for success. These stages form our software maintenance process.
Our specialists gain a thorough understanding of your business, and unique software needs, by exploring your current software systems, identifying areas of concern or opportunities for improvement, and defining the goals and objectives of the software maintenance services we’re deploying for you.
We will evaluate your current systems and technology, and identify areas that require immediate maintenance and support, such as reviewing your existing codebase, documentation, and other relevant materials to gain an understanding of the current state of your software.
Based on the information gathered in the previous stages, we will propose a maintenance and support plan tailored to your specific goals, that outlines the specific services to be provided, including timelines and costs.
Once your plan has been agreed upon, we will begin implementing our software maintenance services, and adopt your system accordingly, addressing issues or concerns with your existing software, updating your software as necessary, and providing ongoing support.
We continually monitor the performance of your software, regularly identifying opportunities for improvement and making adjustments as necessary, ensuring that your needs are met, and your service is delivering value, on a long-term basis.
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We're software development specialists boosting our client's business with bespoke systems. We're practical, pragmatic and commercially minded, which means we do the right thing for you when it comes to building software.
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