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Our Case Studies
Our team of senior developers, analysts and designers have over 10 years experience in successfully delivering bespoke software solutions for clients.
CATI Software Managed Service
Acuity had an in-house developed computer assisted interview, or CATI software, that had been built up over many years. The system was closely tailored to Acuity’s business processes and specific market sector providing many operational advantages, however its technology was outdated and vulnerable to key person dependencies. Acuity needed a new supplier with the engineering experience to adopt the running and maintenance of the CATI software, as well as further develop the functionality and update the technology employed.
Bespoke Automated Reporting Software
Acuity relied on manually compiled spreadsheets for monthly client analytics reporting to around 75 clients. They faced challenges including time-consuming and error-prone processes, limited scalability, inconsistent report formatting, difficulty in tracking changes and version control and a lack of in-depth analysis and customisation. To overcome these issues, Acuity needed a bespoke automated reporting software solution. Also integration with commercial data management tools, such as analytics platforms or reporting software, to also streamline the process, reduce errors, enable scalability, provide consistent and possibly personalised reports, and enhance data analysis capabilities.
Privacy Company Website Portal
After launching their GDPR compliance SaaS platform, APIMS engaged NewRedo to enhance and manage their company website and customer portal. This project aimed to upgrade the portal to effectively represent APIMS's business and provide comprehensive customer support. Key features included a knowledge base for information sharing, a support ticketing system for efficient customer assistance, and an on-boarding process to streamline user experience. This multifaceted approach was designed to showcase APIMS's offerings while ensuring robust support and engagement with their customers.
Building Control System Licence Management
Building Control Drawings, a specialist in building control system design and engineering, had developed a suite of in-house tooling and software tailored to the demands of installation and maintenance companies within the facilities management sector. With deep expertise in identifying and addressing the unique challenges faced by commissioning engineers working with modern control systems, the company recognised the need to safeguard their intellectual property as they prepared to enter the market. To enhance their go-to-market strategy with robust intellectual property protection, Building Control Drawings engaged NewRedo. Leveraging NewRedo’s extensive experience in cryptography and business application development, the collaboration focused on creating a secure platform. This platform was designed to protect software components through managed licence keys and effectively track subscriptions over time, ensuring that Building Control Drawings could securely offer and monetise their innovations.
Creating a DevOps Infrastructure
Contribly’s Devops infrastructure posed significant challenges for them in a fast moving space. Manual development and deployment processes hindered the businesses ability to respond quickly to market demands. Inconsistent environments and manual processes result in errors, making it difficult to reproduce and resolve issues. Scalability and resilience development was harder due to incomplete infrastructure provisioning and scaling mechanisms. Iterative development and continuous delivery was arduous, impeding the development and ability to deliver value and gather user feedback. There was a recognition within the leadership and engineering teams that they needed to collaborate with a partner to overcome these obstacles and prioritise building a robust DevOps pipeline that automates processes, fosters collaboration, ensures scalability, enhances security, and enables iterative and efficient product development.
Codebase Performance Analysis
NewRedo partnered with Contribly.com, a prominent SaaS vendor in the online community management space, to address performance issues within their platform's back-office functionality. As a provider of interactive and engaging online community solutions, Contribly.com sought to optimise their platform's performance to enhance user experiences and facilitate seamless interactions. NewRedo was tasked with investigating and recommending possible solutions to these performance problems, ensuring the platform's back-office functionality operated smoothly and efficiently, ultimately benefiting Contribly.com's website publishers and their user communities.
Clinical Data Software Publishing Pipeline
Specialist Info publishes the definitive online directory of UK and Ireland Hospital Consultants, GPs, Practice Managers, and Clinical Commissioning Groups with details on over 100,000 professionals. The directory is updated daily by their in-house editorial team using an extensive suite of clinical data software publishing tools for data cleansing, integration and data extraction. This provides up to date, consolidated and valuable information for those who need it and has a direct positive impact on patient care. The directory helps various organisations and individuals in the healthcare industry, including doctors, consultants' secretaries, GP practice staff, patients, law firms, insurance companies, medico-legal agencies, pharmaceutical, medical device, and research organisations, recruitment, and locum agencies, media, and charities.
Patent Records Data Migration with Digital Transformation
The Peritus Health leadership team approached NewRedo for help with data migration software to move away from an existing off the shelf system that was a poor fit for their needs. They faced challenges including inefficient workflows, lack of customisation, data integrity issues, limited reporting and analysis capabilities, integration challenges, scalability limitations and user adoption difficulties. They wanted to find an IT system that aligned with their specific requirements, focusing on customisation, data integrity, reporting capabilities, integration options, scalability, and user-friendliness. A change was needed and the first challenge was to look after their customers' data while migrating away from the incumbent supplier's product. A replacement data migration software could then be built specifically around their needs.
Electronic Health Records and Practice System
Peritus Health Management, a leading provider of occupational health services, sought to modernize its operations with a practice management system that could transform its workflows, enhance patient and employer experiences, and drive operational efficiency. Faced with the challenges of managing electronic patient records, pre-assessment questionnaires, clinical referrals, and compliance with stringent health data governance regulations, Peritus needed a solution that was both innovative and reliable. NewRedo partnered with Peritus Health Management to design and deliver a cutting-edge, web-based practice management system. The solution leveraged a cloud-first architecture, modern document database technology, and intuitive user experience design to ensure seamless operations across diverse user personas. With offline capabilities for low-connectivity scenarios and robust integration potential for self-monitoring tools, the system not only met Peritus's immediate needs but positioned them for future growth and innovation.
Developing Single Sign-On (SSO) Authentication for Secure Electronic Health Records
Peritus Health Management partnered with NewRedo to implement a modern Single Sign-On (SSO) solution to their existing EHR system. The project enabled users to log in using Microsoft Azure or Google Workspace credentials, while retaining traditional username-password options during a phased transition. The solution introduced Multi-Factor Authentication (MFA) for enhanced security while considering the diverse cohort of users required to adopt the enhanced security posture. Careful development and directory synchronisation ensured compatibility, while a phased rollout avoided operational disruption. The result was a secure, scalable authentication system that improved user access, reduced password-related support costs, and modernised Peritus’s operations.
Managed Service for an EHR and Occupational Health Practice System
Following the successful delivery of the cloud-based Electronic Health Records and Practice Management system for Peritus Health Management, NewRedo was engaged to provide a long-term managed service for the platform. Operating 24/7 and adhering to UK and NHS data governance and ITIL standards, NewRedo ensured the system’s ongoing reliability, security, and scalability. Leveraging deep familiarity with the platform, NewRedo seamlessly transitioned to managing operations, with proactive monitoring, a dedicated service desk, and structured support. This allowed Peritus to focus on their core business while NewRedo maintained and optimised the platform for long-term success.
Compliance Platform Software Adoption and Management
Core to Product Partnerships success as a business is having a reliable software system to support both their customers and their back office operations. The specialist nature of their offering is underpinned by having a bespoke platform that is tailored to their unique services. The Product Partnership leadership team asked NewRedo for software adoption assistance after their previous development partner ceased operations with short notice, seriously threatening business continuity. Facing the challenge of an unsupported bespoke system that was critical to the survival of their retail compliance business, decisive action was needed. A NewRedo team stepped in and leveraged their experiences to assess the situation and take control.
Building Cloud-Based FCA Compliance Software for the Retail Sector
Product Partnerships Limited (PPL) sought the help of NewRedo to architect a groundbreaking, cloud-native platform focused on Financial Conduct Authority (FCA) compliance. This transformative initiative was designed to replace PPL's existing legacy systems and elevate their FCA compliance capabilities to new heights. The project delivered two key components: a Financial Promotions Accelerator and a Complaints Resolution Hub. The Financial Promotions Accelerator was meticulously engineered to streamline and expedite the FCA-compliant approval process for marketing promotions, thanks to its state-of-the-art workflow management system. The Complaints Resolution Hub was built to provide a comprehensive, FCA-compliant framework for managing customer complaints from inception through to resolution. Both applications are designed to not only meet but exceed the stringent demands of regulatory compliance while also enhancing customer service and streamlining back-office operations. This collaboration between NewRedo and PPL has successfully redefined industry standards for FCA compliance software solutions.
Implementing SSO and MFA for Greater Saas Platform Security
The Product Partnerships financial compliance platform underwent strategic modernisation to uplift enterprise access management and security controls. The project focused on implementing Federated Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to seamlessly integrate with clients' identity providers, enabling corporate credential authentication strengthened by SAML 2.0 and OAuth 2.0 protocols. This transformation aimed to eliminate password management overhead, reduce support requirements, and accelerate client onboarding from days to hours. By introducing automated user provisioning and centralised access management, the initiative specifically targeted the needs of large enterprises requiring strict security standards. The modernisation was designed to maintain robust security while delivering streamlined access to compliance tools, fundamentally enhancing service delivery for financial institutions.
Building an Event Registration Platform for RaceBest.com
The project with RaceBest.com aimed to address the need for a robust and trusted online event registration platform for athletes to sign up for running and endurance events. With a significant number of visitors and high levels of internet traffic, the business required a scalable solution that could handle peak transaction rates and ensure a seamless user experience. The goal was to build the initial event registration platform as a minimum viable product (MVP) to quickly gather feedback and assess the viability of the business. The project was critical in establishing RaceBest.com as a trusted platform for both runners and event organisers.
User Experience Optimisation for RaceBest.com
The project with RaceBest.com aimed to address the challenge of creating a high-traffic consumer event entry website that would attract and engage runners while providing efficient event management capabilities for organisers. The goal was user experience optimisation by designing a user-friendly platform that would eliminate the need for registration or login for runners, streamline the process of finding and entering races, and provide clear information about race courses and available facilities. The website also needed to be fast, mobile-friendly, and accommodate users with varying levels of technological proficiency. Automation of procedures, including refunds and sales tracking, was essential due to the high volume of customers. The project aimed to deliver a comprehensive user research and UX design solution to enhance the overall experience for runners and organisers.
Transitioning RaceBest.com to a Managed Service Model
The project aimed to transition RaceBest.com, a leading sports and event management platform, to a managed software service model. As RaceBest.com experienced high traffic and required 24/7 availability, the founders sought a reliable and scalable solution to ensure continuous operation. They needed a partner who could provide expertise, support, and ongoing development to help the business thrive in a competitive market.
Love Exploring
NewRedo developed the Love Exploring trail finding app for Sprytar, integrating advanced Augmented Reality (AR) technology for an immersive, self-directed user experience and incorporating geo-games, events and local guidance. Designed for adoption and administration by local authorities, the app combined robustness, scalability, and user-friendliness. The focus was on merging digital information with the physical world to enhance outdoor engagement and learning, meeting the digital needs of local communities.
Building Digital Rights Management Software
The British Library is an invaluable resource for the nation, providing unparalleled access to a vast collection of artefacts. To meet the needs of its users, while adhering to regulatory and digital licensing restrictions, the library requires an efficient search, discovery, and access experience. However, due to the variety and increasing complexity of the digital rights that each item in the library's collection has, equally sophisticated digital rights management software is required. As the library collection continues to grow, it is essential to keep evolving tools and infrastructure to maintain quality and pace.
Closing the Financials Feature Gap
The British Library faced a significant challenge during an overhaul and replacement of its financial systems. This process uncovered various functional gaps critical for maintaining business continuity. To address these issues, the British Library sought a delivery partner capable of collaborating closely with their internal staff to thoroughly analyse these issues. The partner was tasked with designing replacement software solutions that would not only address the identified gaps but also enhance integration with the library's internal systems. The project required careful planning, followed by the mobilisation of a skilled team dedicated to developing and delivering the custom software necessary to successfully bridge these gaps and improve overall system cohesion.
Clinical Image Management Platform UI Re-engineering
The Wabalogic Medical Image Manager (MIM) is a highly adapted product aimed precisely at its user base within many NHS trusts in the UK and in hospitals internationally. This specialisation has made it a leading product within the sector. It has many advanced features for manipulating, managing and integrating into patient care systems, however its user interface utilised previous generation technology and was showing its age. Recognising the importance of delivering an intuitive and modern user experience, Wabalogic wished to embark on a comprehensive UI refresh initiative, to enhance usability, optimise workflows, and improve overall user satisfaction across their medical image management software. Wabalogic also placed a strong emphasis on accessibility, aiming to ensure that the refreshed UI adhered to web accessibility standards. This involved implementing inclusive design principles, addressing colour contrast, providing assistive technology compatibility, and optimising keyboard navigation.
GreenBuild Analytics Data Platform
In a collaborative effort, NewRedo helped Yonder Consulting with a project to develop an end to end platform aimed at streamlining the complex process involved in achieving BREEAM certification. This platform was designed to assist Yonder engineers and clients in collecting and managing the extensive data required for BREEAM assessment surveys and reports efficiently. By providing real-time insights and analysis, the tool-set planed aimed to not only facilitate compliance with BREEAM’s rigorous sustainability standards but also to influence positive changes in building design. The goal was to reduce the often prohibitive costs associated with data collection, analysis and management in the certification process, thereby making sustainable building practices more accessible and cost-effective for developers and owners. This initiative was set to improve environmental performance, enhance the health and comfort of building occupants, and ultimately increase the market value of certified properties. Yonder Consulting aimed to set a new standard in sustainable building design and operation, contributing to the broader goals of reducing environmental impact and promoting sustainability in the construction industry.
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