New
Re
do
Home
Services
Case Studies
Insights
Events
About Us
Contact Us
Careers
Home
Services
Case Studies
Insights
About Us
Contact Us
Careers
Our Services
Software Development Service
Agile Software Consultancy
UX Design & User Research
Cloud Development Services
Data Management Services
Digital Transformation Services
Software Strategy Services
Mobile App Development Service
Software Maintenance Services
Our Case Studies
Our team of senior developers, analysts and designers have over 10 years experience in successfully delivering bespoke software solutions for clients.
CATI Software Managed Service
Acuity had an in-house developed computer assisted interview, or CATI software, that had been built up over many years. The system was closely tailored to Acuity’s business processes and specific market sector providing many operational advantages, however its technology was outdated and vulnerable to key person dependencies. Acuity needed a new supplier with the engineering experience to adopt the running and maintenance of the CATI software, as well as further develop the functionality and update the technology employed.
GDPR Privacy SaaS Platform Website
After launching their GDPR compliance SaaS platform, APIMS engaged NewRedo to enhance and manage their company website and customer portal. This project aimed to upgrade the portal to effectively represent APIMS's business and provide comprehensive customer support. Key features included a knowledge base for information sharing, a support ticketing system for efficient customer assistance, and an on-boarding process to streamline user experience. This multifaceted approach was designed to showcase APIMS's offerings while ensuring robust support and engagement with their customers.
Bespoke Automated Reporting Software
Acuity relied on manually compiled spreadsheets for monthly client analytics reporting to around 75 clients. They faced challenges including time-consuming and error-prone processes, limited scalability, inconsistent report formatting, difficulty in tracking changes and version control and a lack of in-depth analysis and customisation. To overcome these issues, Acuity needed a bespoke automated reporting software solution. Also integration with commercial data management tools, such as analytics platforms or reporting software, to also streamline the process, reduce errors, enable scalability, provide consistent and possibly personalised reports, and enhance data analysis capabilities.
Building Cloud-Based FCA Compliance Software for the Retail Sector
Product Partnerships Limited (PPL) sought the help of NewRedo to architect a groundbreaking, cloud-native platform focused on Financial Conduct Authority (FCA) compliance. This transformative initiative was designed to replace PPL's existing legacy systems and elevate their FCA compliance capabilities to new heights. The project delivered two key components: a Financial Promotions Accelerator and a Complaints Resolution Hub. The Financial Promotions Accelerator was meticulously engineered to streamline and expedite the FCA-compliant approval process for marketing promotions, thanks to its state-of-the-art workflow management system. The Complaints Resolution Hub was built to provide a comprehensive, FCA-compliant framework for managing customer complaints from inception through to resolution. Both applications are designed to not only meet but exceed the stringent demands of regulatory compliance while also enhancing customer service and streamlining back-office operations. This collaboration between NewRedo and PPL has successfully redefined industry standards for FCA compliance software solutions.
Implementing SSO and MFA for Greater Saas Platform Security
The Product Partnerships financial compliance platform underwent strategic modernisation to uplift enterprise access management and security controls. The project focused on implementing Federated Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to seamlessly integrate with clients' identity providers, enabling corporate credential authentication strengthened by SAML 2.0 and OAuth 2.0 protocols. This transformation aimed to eliminate password management overhead, reduce support requirements, and accelerate client onboarding from days to hours. By introducing automated user provisioning and centralised access management, the initiative specifically targeted the needs of large enterprises requiring strict security standards. The modernisation was designed to maintain robust security while delivering streamlined access to compliance tools, fundamentally enhancing service delivery for financial institutions.
Love Exploring
NewRedo developed the Love Exploring trail finding app for Sprytar, integrating advanced Augmented Reality (AR) technology for an immersive, self-directed user experience and incorporating geo-games, events and local guidance. Designed for adoption and administration by local authorities, the app combined robustness, scalability, and user-friendliness. The focus was on merging digital information with the physical world to enhance outdoor engagement and learning, meeting the digital needs of local communities.
Patent Records Data Migration with Digital Transformation
The Peritus Health leadership team approached NewRedo for help with data migration software to move away from an existing off the shelf system that was a poor fit for their needs. They faced challenges including inefficient workflows, lack of customisation, data integrity issues, limited reporting and analysis capabilities, integration challenges, scalability limitations and user adoption difficulties. They wanted to find an IT system that aligned with their specific requirements, focusing on customisation, data integrity, reporting capabilities, integration options, scalability, and user-friendliness. A change was needed and the first challenge was to look after their customers' data while migrating away from the incumbent supplier's product. A replacement data migration software could then be built specifically around their needs.
Building an Event Registration Platform for RaceBest.com
The project with RaceBest.com aimed to address the need for a robust and trusted online event registration platform for athletes to sign up for running and endurance events. With a significant number of visitors and high levels of internet traffic, the business required a scalable solution that could handle peak transaction rates and ensure a seamless user experience. The goal was to build the initial event registration platform as a minimum viable product (MVP) to quickly gather feedback and assess the viability of the business. The project was critical in establishing RaceBest.com as a trusted platform for both runners and event organisers.
User Experience Optimisation for RaceBest.com
The project with RaceBest.com aimed to address the challenge of creating a high-traffic consumer event entry website that would attract and engage runners while providing efficient event management capabilities for organisers. The goal was user experience optimisation by designing a user-friendly platform that would eliminate the need for registration or login for runners, streamline the process of finding and entering races, and provide clear information about race courses and available facilities. The website also needed to be fast, mobile-friendly, and accommodate users with varying levels of technological proficiency. Automation of procedures, including refunds and sales tracking, was essential due to the high volume of customers. The project aimed to deliver a comprehensive user research and UX design solution to enhance the overall experience for runners and organisers.
Transitioning RaceBest.com to a Managed Service Model
The project aimed to transition RaceBest.com, a leading sports and event management platform, to a managed software service model. As RaceBest.com experienced high traffic and required 24/7 availability, the founders sought a reliable and scalable solution to ensure continuous operation. They needed a partner who could provide expertise, support, and ongoing development to help the business thrive in a competitive market.
Electronic Health Records and Practice System
Peritus Health Management, a leading provider of occupational health services, sought to modernize its operations with a practice management system that could transform its workflows, enhance patient and employer experiences, and drive operational efficiency. Faced with the challenges of managing electronic patient records, pre-assessment questionnaires, clinical referrals, and compliance with stringent health data governance regulations, Peritus needed a solution that was both innovative and reliable. NewRedo partnered with Peritus Health Management to design and deliver a cutting-edge, web-based practice management system. The solution leveraged a cloud-first architecture, modern document database technology, and intuitive user experience design to ensure seamless operations across diverse user personas. With offline capabilities for low-connectivity scenarios and robust integration potential for self-monitoring tools, the system not only met Peritus's immediate needs but positioned them for future growth and innovation.
Developing Single Sign-On (SSO) Authentication for Secure Electronic Health Records
Peritus Health Management partnered with NewRedo to implement a modern Single Sign-On (SSO) solution to their existing EHR system. The project enabled users to log in using Microsoft Azure or Google Workspace credentials, while retaining traditional username-password options during a phased transition. The solution introduced Multi-Factor Authentication (MFA) for enhanced security while considering the diverse cohort of users required to adopt the enhanced security posture. Careful development and directory synchronisation ensured compatibility, while a phased rollout avoided operational disruption. The result was a secure, scalable authentication system that improved user access, reduced password-related support costs, and modernised Peritus’s operations.
Managed Service for an EHR and Occupational Health Practice System
Following the successful delivery of the cloud-based Electronic Health Records and Practice Management system for Peritus Health Management, NewRedo was engaged to provide a long-term managed service for the platform. Operating 24/7 and adhering to UK and NHS data governance and ITIL standards, NewRedo ensured the system’s ongoing reliability, security, and scalability. Leveraging deep familiarity with the platform, NewRedo seamlessly transitioned to managing operations, with proactive monitoring, a dedicated service desk, and structured support. This allowed Peritus to focus on their core business while NewRedo maintained and optimised the platform for long-term success.
1
New
